Mia Masoud
Head of Business Development and Operations
Experience Summary:
Mia is an experienced people-focused leader with a strong financial/business acumen, growth mindset, and commitment to building positive and inclusive cultures.
With over 15 years of experience in Operations, HR, Sales, and Account Management across multiple industries, she has developed a wide range of management skills, including the ability to empower people to reach their full potential, create supportive work environments, and implement effective training and development programs.
Mia has extensive experience in leading smooth and effective change management initiatives, resulting in successful transitions. She is a self-motivated and supportive manager, with a track record of delivering measurable outcomes, leading transformation, and driving profitability by fostering a culture of ownership, innovation, and collaboration.
Mia is adaptable, skilled at streamlining processes, and adept at successfully mediating complex conflicts by finding mutually beneficial solutions. She has strong communication skills and the ability to fully engage with a wide range of internal and external stakeholders.
Improved company operations processes to increase efficiency and achieve business goals
Developed HR policies
Conducted recruitment, onboarding, and employee training & development programs
Maintained strong employee relationships to foster a positive work environment
Administered employee benefits and conducted performance evaluations
Analysed and reported on operational and talent management metrics
Led change management initiatives for organisational improvement
Drove company success and growth through effective HR strategies
Master of Business (F&T), RMIT University, Melbourne, 2013 – 2014
Master of IT Management, Azad University, 2007 – 2009
Bachelor of Business Management, Tehran University, 1998 – 2000
Diploma of Mathematics, 1997
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Mia Masoud
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