Complaints Policy
Logicore Talent is committed to handling all complaints fairly, transparently, and efficiently. We value your feedback as an essential tool to improve our recruitment services and strengthen trust with our candidates and clients.
Anyone who has received services or engaged with Logicore Talent, including candidates, clients, contractors, or suppliers, may submit a complaint.
You can raise your concerns by:
- Email: qualitycare@logicore.com.au
- Mail: Level 28, 242 Pitt Street, Sydney NSW 2000
- Acknowledgement: Complaints are acknowledged within 5 business days, with details of the staff member managing your case.
- Registration: Complaints are securely logged for tracking and analysis.
- Investigation: An impartial senior team member conducts a thorough investigation, reviewing documentation and interviewing relevant parties.
- Resolution: Complaints are typically resolved within 14 business days with a written response summarising findings and actions.
- Escalation: If you are not satisfied, you may request an internal review or escalate to an external ombudsman or industry regulator.
We may update this policy periodically to reflect changes in technology or legal requirements. Please review this page regularly to stay informed.
For more about cookies and how to manage them, visit allaboutcookies.org or contact us at privacy@logicore.com.au.
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All complaint information is treated confidentially, compliant with the Privacy Act 1988 and Logicore’s Privacy Policy. Only authorised personnel have access.
We analyse complaint trends regularly to enhance our services, policies, and training.
Your feedback drives our excellence. Share your concerns at qualitycare@logicore.com.au.
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Every concern matters — resolved with fairness and transparency.